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The SiteOrigin form is working fine, unless the person filling out the form uses a Gmail account in the Email field. I cannot find any settings in the plugin to make changes to what domains are allowed or not allowed. Can someone please help me figure out why this is happening?
Thanks so much!
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13Hi, thanks for posting your question.
The SiteOrigin Contact Form Widget doesn’t have the ability to restrict domains. How does the error present?
Thanks for reaching out, Andrew! It basically looked like a normal error if I had forgotten to fill out a required field. The Error is a red box at the top of the form that says: Error sending email, please try again later.
Thanks for the feedback. You can perhaps check in your form settings if the FROM email address is an address that matches your domain. You can perhaps also check how WordPress is sending email. Google and Yahoo recently introduced DMARC requirements, I’m not sure if that’s involved in the error.
My FROM email address is set to an email with the same domain name. I also installed a plugin called Check Mail to make sure that WordPress is sending email, and that checked out okay as well. I have not checked the DMARC stuff yet, so I will look into that and let you know. Thanks again.
You can perhaps try Contact Form 7 and see if it runs into the same issue. That’s a relatively quick test. Thanks for the updates.
It’s funny you say that, because it did the exact same thing with Contact Form 7 when I tested that as well. I just added a DMARC record to my hosting, but I know it can take a little bit for the DNS to update, so I’m going to test it in an hour or two and see if its still having the same issue.
Great work, glad to hear you’ve been testing in the manner described.
I try to research and figure this stuff out on my own, but every once and a while I come across something that makes me scratch my head. Thanks for writing back and helping me troubleshoot this.
Thanks. Perhaps try monitoring with https://wordpress.org/plugins/wp-mail-logging/ for anything you don’t know about.
I will give that a look, thank you.
Also, I forgot to mention: The other night I installed the WP Mail SMTP plugin. I set up my hosting account based on all the research I had done and tested the form with a Gmail email address and it worked just fine. Then, I changed the from email address (still keeping it as the same domain) and then it stopped sending emails. I no longer get the error message on that particular site, but the email never gets delivered. Do you have any thoughts as to why that would be happening with the SiteOrigin plugin?
Completely sorting out the DMARC side of things would be a great place to start.
Keeping my fingers crossed on that. LOL I will keep you posted.
Sounds like a plan. Thanks
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