This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Can’t update Vantage free version

Open 1 reply theme theme-vantage

Achterhoekmm

10 years ago · Last reply by Greg Priday 10 years ago

Hello,

I’ve just purchased the premium Vantage theme, but I can’t update the free version. He can’t remove the old (free) theme. How can I get the premium version to work?

Order number: Private Snippet

URL: http://ahhengelogld.nl

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

Greg Priday Staff 10 years, 10 months ago
Hi Achterhoekmm
This probably has to do with write permissions. This means WordPress doesn’t have the correct permissions to remove the old folder. This is something your webhosts will be able to fix for you.
In the mean time, you could delete the old folder using FTP. Just navigate to /wp-content/themes/, you’ll find the Vantage folder in there. Once you’ve done that, you upload the Vantage Premium zip file from your order email. Please let us know if you need help with any of these steps.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread