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Can’t access dashboard

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rossgardens
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi
Sorry to bother you but I just tried to make changes to my website. When I usually go to http://rossgardens.co.uk/wp I can access the dashboard to make changes. However, for some reason today the dashboard isn’t available. Do you know why this might be?

Another question if I could, please could you tell me how to make the site live? When I go to http://rossgardens.co.uk my website doesn’t show. I’m new to this so not sure if it’s currently being hosted by WordPress or ASmallOrange, my hoster.

I have Vantage Premium but I can’t put the order number in the box below as I can’t access it from the dashboard…

Many thanks
Ross

URL: http://rossgardens.co.uk/wp/

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Replies

5
  1. rossgardens 10 years, 11 months ago

    Just found my Vantage Premium Order Number in an email: 18H51306K4101753D
    Cheers
    Ross

  2. Andrew Misplon Staff 10 years, 11 months ago

    Hi Ross

    Sorry to hear about the hassle. Not sure what might have happened there. Your login url is:

    http://rossgardens.co.uk/wp/wp-login.php

    Your site is in a folder /wp. To get it loading in your root you’d need to move it. It’s a quick move but a lot of care must be taken.

    http://codex.wordpress.org/Moving_WordPress#Moving_Directories_On_Your_Existing_Server

  3. rossgardens 10 years, 11 months ago

    Thanks Andrew

    Login working now.

    So as I understand it my WordPress website is currently on my host and I need to change it from being in a folder (/wp) to being on my root (www.rossgardens.co.uk).

    I can follow the instructions you kindly sent, but not sure how to do No.8:
    “Move your WordPress core files to the new location. This includes the files found within the original directory, such as http://example.com/wordpress, and all the sub-directories, to the new location.”

    Could you please tell me how to do this?

    Sorry for so many questions but as always your assistance is much appreciated!
    Cheers
    Ross

  4. Andrew Misplon Staff 10 years, 11 months ago

    No problem. You could move those files using either FTP (Filezilla) or your hosting file manager.

  5. Andrew Misplon Staff 10 years, 11 months ago

    http://support.hostgator.com/articles/cpanel/copying-and-moving-files-in-file-manager

    or

    http://support.hostgator.com/articles/specialized-help/ftp/how-to-transfer-files-with-filezilla

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