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Can’t access dashboard

By rossgardens, 9 years ago. Last reply by Andrew Misplon, 9 years ago.

Hi
Sorry to bother you but I just tried to make changes to my website. When I usually go to http://rossgardens.co.uk/wp I can access the dashboard to make changes. However, for some reason today the dashboard isn’t available. Do you know why this might be?

Another question if I could, please could you tell me how to make the site live? When I go to http://rossgardens.co.uk my website doesn’t show. I’m new to this so not sure if it’s currently being hosted by WordPress or ASmallOrange, my hoster.

I have Vantage Premium but I can’t put the order number in the box below as I can’t access it from the dashboard…

Many thanks
Ross

URL: http://rossgardens.co.uk/wp/

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  1. 9 years, 7 months ago rossgardens

    Just found my Vantage Premium Order Number in an email: 18H51306K4101753D
    Cheers
    Ross

  2. 9 years, 7 months ago Andrew Misplon
    Hi, I Work Here

    Hi Ross

    Sorry to hear about the hassle. Not sure what might have happened there. Your login url is:

    http://rossgardens.co.uk/wp/wp-login.php

    Your site is in a folder /wp. To get it loading in your root you’d need to move it. It’s a quick move but a lot of care must be taken.

    http://codex.wordpress.org/Moving_WordPress#Moving_Directories_On_Your_Existing_Server

  3. 9 years, 7 months ago rossgardens

    Thanks Andrew

    Login working now.

    So as I understand it my WordPress website is currently on my host and I need to change it from being in a folder (/wp) to being on my root (www.rossgardens.co.uk).

    I can follow the instructions you kindly sent, but not sure how to do No.8:
    “Move your WordPress core files to the new location. This includes the files found within the original directory, such as http://example.com/wordpress, and all the sub-directories, to the new location.”

    Could you please tell me how to do this?

    Sorry for so many questions but as always your assistance is much appreciated!
    Cheers
    Ross

  4. 9 years, 7 months ago Andrew Misplon
    Hi, I Work Here

    No problem. You could move those files using either FTP (Filezilla) or your hosting file manager.

  5. 9 years, 7 months ago Andrew Misplon
    Hi, I Work Here

    http://support.hostgator.com/articles/cpanel/copying-and-moving-files-in-file-manager

    or

    http://support.hostgator.com/articles/specialized-help/ftp/how-to-transfer-files-with-filezilla

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