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Can no longer edit my site

Open 8 replies pluginplugin-page-builder
RyanS
4 years ago · Last reply by Andrew Misplon 4 years ago

Hello and Thank you –
I can no longer edit anything on the page using Site Origin plugin- when activated all i see when i try to edit a page is:

Add Widget Add Row Layouts History Live Editor Addons Revert to Editor
Edit Row
Duplicate Row
Delete Row
Text
Edit Duplicate Delete

in blue as if i could select things, but i can’t. it just repeats like this.
Auto updates are turned on.

Is there a solution without having to rebuild my site?
I’ve tried different browsers and PC / Mac – so not a problem there.
Thank you again for your help.

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Replies

8
  1. Andrew Misplon Staff 4 years, 11 months ago

    Hi Ryan

    Thanks for reaching out.

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. RyanS 4 years, 11 months ago

    Thank you, I will try and work on that this weekend. I appreciate the reply.

  3. RyanS 4 years, 11 months ago

    I just deactivated all the plugins and that didn’t make any change – still can’t edit.

  4. Andrew Misplon Staff 4 years, 11 months ago

    Thanks. Please, try extending the plugin conflict test. Temporarily deactivate all plugins except for Page Builder and also switch to a default theme like Twenty Nineteen. Does the issue resolve in that state?

  5. RyanS 4 years, 8 months ago

    I am sorry i have not had the time to get this working. is anyone available on the weekends to help me out with this. I just want to be able to edit my site.
    thank you

  6. Andrew Misplon Staff 4 years, 8 months ago

    Hi Ryan

    Barring a few exceptions, we offer support at the weekends. If you’d like us to log in and directly lend a hand, please, consider a SiteOrigin Premium license. We can move over to email support and assist directly. Alternatively, we’re available here on the forum to offer advice. The next step would be to check the browser console when the issue occurs, check for errors and diagnose from there.

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  7. RyanS 4 years, 8 months ago

    I will purchase that this weekend. Thank you

  8. Andrew Misplon Staff 4 years, 8 months ago

    Thanks, you can reach our premium helpdesk via email at [email protected]. We’ll do our best to resolve the issue as quickly as possible. Chat then. Cheers.

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