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Amazon widget not showing in mobile

Resolved 4 replies technicalthemetheme-vantage
Sue Thomas
10 years ago · Last reply by Support Assistants 10 years ago

Hi, I’m new to Vantage and have just registered for Premium to make sure my site looks at its best in mobile.

I have installed one amazon slideshow widget but it’s not showing up on my mobile. website is fine. NB I’m still working on my site and it’s not public yet.

Hope you can help with my widget

thanks
Sue

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Replies

4
  1. Support Assistants 10 years, 1 month ago

    Hi Sue

    So sorry for the delay. Are you still encountering this problem? If so, please, could we take a look? I’ll include details below for us to create an admin account so we can view the site.

    Thanks

  2. Support Assistants 10 years, 1 month ago

    Hi Sue (if necessary)

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  3. Sue Thomas 10 years, 1 month ago

    Hi, I figured it out. The slideshow widget I’d been using was based on Flash, which is why it didn’t show in mobile. I switched to a different type and it worked fine.

    thanks for getting back to me.

  4. Support Assistants 10 years, 1 month ago

    Awesome :) That’s great news. We should have thought that, thanks for sharing the solution.

    All the best with your site.

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