Hi!
I just update my WordPress to 5.6, after that my content is not visible, neither in the website nor in the page editor in wp-admin, in the page editor appears like the field is empty, but, I checked in the database and the info is there, but, why is not visible?
How i can solve this error?
Best regards!
Hi Jose
Thanks for posting your question.
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Hello Aaron,
I tried disabling all plugins, then I re-enable one by one, and it doesn’t work. I change my theme to Twenty Twenty or Twenty Nineteen doesn’t work either. Although I noticed that the content disappears, only where my information was configured in the accordion widget. In the others like Text, the content is ok.
What could it be?
Best regards,
Hi Jose
Thanks for your feedback. Were you able to establish a working baseline? When you temporarily deactivated all non-SiteOrigin plugins, did the issue resolve in that state?
Hi Aaron,
Thanks for you response,
I established a working baseline, deactivating all non-SiteOrigin plugins, even activating another theme, and the issue persists
As I was telling you, this only happens when I use Siteorigin Widget Bundle plugins, such as the accordion, for the basic SiteOrigin Page Builder plugins, I share evidence:
Pagebuilder basic text add-ons: https://imgur.com/Z4cAT9P
Post where before Accordion existed: https://imgur.com/8C6CoTj
The content of that accordion in DB: https://imgur.com/baHIKwT
Greetings.
Hi Jose
Thanks for your feedback.
If the issue persists with all non-SiteOrigin plugins deactivated and a default theme activated it means that you weren’t unable to establish a working baseline. Put another way, you weren’t able to find a state in which SiteOrigin plugins functioned normally.
Thanks for the screenshots, appreciate it. On the page displaying the issue, are there errors present in red text in the browser console? Here is how to check https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.
Hi Aaron,
Thanks for your response.
In response to your comment: no, in the browser console there is no errors of some javascript function or something similar, neither in the post edit page in wp-admin nor in the page url of that post.
Is it a serialization issue when getting from the database? Adding info to this issue, I upgraded the server php version from 5.6 to 7.4, does this have something to do with the issue?
Best Regards,
Serialization will be an issue if you’ve migrated servers using a method that doesn’t support serialization. Upgrading from PHP 5.6 to 7.4 alone shouldn’t cause any problems. If you could enable debugging and debug logging, that would be a helpful next step. https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.