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after an update

Resolved 4 replies themetheme-vantage
Bob
11 years ago · Last reply by Andrew Misplon 11 years ago

After an update all my clients information and categories disappeared as if there are no info or work done at all. What can be the problem?

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Replies

4
  1. Bob 11 years, 7 months ago

    Anyone?

  2. Andrew Misplon Staff 11 years, 7 months ago

    Hi Bob

    Thanks for your upgrade.

    The Vantage upgrade replaces only theme files, no database information is altered. As long as theme files haven’t been modified at a code level there shouldn’t be any loss of content or styling.

    Were theme files perhaps modified at a code level?

    (We’re at GMT+2 – just a heads up on the time zone setup – thanks)

  3. Jessica Weber 11 years, 6 months ago

    I ran into the same thing.

    The client went in and updated Page Builder, and all the page templates and data dissapeared!

    • Andrew Misplon Staff 11 years, 6 months ago

      Hi Jessica

      Please open a new thread and I’ll jump in there.

      (We do have this very edge case where clients are running the Vantage theme (same name) by AppThemes and then update that theme to our Vantage theme, this causes a fixable loss of everything that was previously powered by that template. Please check that’s not the case, thanks).

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