Home>Support>Add Contact Form and all existing Contact Forms deleted

Add Contact Form and all existing Contact Forms deleted

By Dustin Ashby, 10 years ago. Last reply by Andrew Misplon, 10 years ago.

After upgrading the plugin all contact forms are deleted and the Feedback area to retrieve existing contact form data is gone.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 20 days ago Andrew Misplon
    Hi, I Work Here

    Hi Dustin

    Sorry to hear about this. Are you saying that you upgraded Page Builder, just Page Builder, and that caused a data loss in your contact form plugin?

    Is it possible you updated WordPress to 4.0 and there is a 4.0 conflict with your contact form plugin?

  2. 10 years, 20 days ago samson ojo

    Hi Vantage,

    I have issue with the Contact Form. Each time I try to send Email it displays an error message below:

    Failed to send your message. Please try later or contact the administrator by another method.

    Please, what I am doing wrong?

    Regards,

    • 10 years, 20 days ago Andrew Misplon
      Hi, I Work Here

      Hi samson

      Please open a new support thread and we’ll help out as soon as possible. Please provide the name of the plugin you’re using.

      (We try help out with everything, but if you switch themes to say Twenty Fourteen, and this issue persists, it might be worth opening a ticket with the plugin developers as the problem could be a plugin specific challenge) .

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More