SiteOrigin CSS Plugin Crashes, even after re-installing

Hi Steve

Thanks for reaching out.

When able, please, try checking for a working baseline. Temporarily deactivate all plugins except for SiteOrigin CSS. Does the issue persist in that state?

Hi Steve

Thanks for the update.

Does the issue persist if you only activate SO CSS and T4B? If the issue does persist, please, try checking for console errors when opening SO CSS. Here is how:

https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

If errors are present in red text, please, upload to imgur.com or WeTransfer or Dropbox or similar and send the link.

Thanks

Thanks for the update.

I installed T4B but am unable to replicate the issue at this time. PHP error logging might pick up the issue. Here is how you can enable debug and debug logging:

https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

Hi Steve

Thanks for your feedback.

To confirm, you’ve inserted into your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_LOG_DISPLAY', true );

After recreating the issue did you find a debug.log file in your /wp-content/ folder?

Once you’ve finished troubleshooting you can change WP_DEBUG to false and remove the other two constants.

Hi Steve

Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

Private Snippet

Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

Hi Steve

Thanks for the update. The emails should be arriving here for the account. Is the email address in use for the account:

[email protected]

Hi Steve

Thanks. If you can change the account to [email protected] we’ll reset the password again.

Cheers

Hi Steve

Thanks for the details.

Alex at SiteOrigin and I have both taken a look. Our guess is there is a three-way conflict. We’re still unable to replicate the T4B issue locally. When you have time and if possible, please, could you try the following baseline test.

* Does the issue persist with a default theme like Twenty Nineteen activated AND with all plugins deactivated except for SO CSS and T4B?

Thanks again.

Hi Steve

Thanks for the update. For a busy site, you’d either need to pick a low traffic period and use a maintenance mode plugin to test OR set up a staging/testing site either online or locally. Some hosts make setting up a staging site very easy.

What theme are you currently using? Is a child theme in use?