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Vantage Upgrade No Order Number

Resolved 2 replies themetheme-vantage
Karen Woodham (Blazing Minds)
11 years ago · Last reply by Karen Woodham (Blazing Minds) 11 years ago

Hi,

I have upgraded to the Premium version of Vantage and have although I have received an email from PayPal stating that money has been paid, there is still no email from yourselves with the order number that I need to enter for the upgrade.

Please can you reply to the email that I have sent you with regards to said issue, as I am eager to get the updates to the website I am working on up and running.

Thank you

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2
  1. Greg Priday Staff 11 years, 21 days ago

    Hi Karen

    Very sorry about that. There is sometimes a delay in the message getting from PayPal to our order servers. We can’t see on our side why there’s a delay, but on rare occasions, it can take a few hours.

    I’ve manually created the order in the meantime, you should receive an order email shortly.

    • Karen Woodham (Blazing Minds) 11 years, 21 days ago

      Thank you for sorting that out Greg, very much appreciated, love the Vantage theme and it’s perfect for my sister site. Thanks again for your help.

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