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Upgrade Code Not Received

Open 2 replies themetheme-vantage
Adam Cohen
10 years ago · Last reply by Adam Cohen 10 years ago

Dear SiteOrigin,
I tried to contact you via support@siteorigin a couple of times and I have not received a response since the weekend. I have an issue with having upgraded the Vantage Theme for WordPress, but the email for ythe PayPal account used was incorrect so I’ve never received an update code.
What can be done in a situation such as this?
Transaction Details Follow:
Web Accept Payment Sent (Unique Transaction ID #7UX3559185857014P)
Business Name:
SiteOrigin (The recipient of this payment is Non-U.S. – Verified)
Email:
[email protected]
Total amount:
-$15.00 USD
Fee amount:
$0.00 USD
Net amount:
-$15.00 USD
Should I cancel the order with PayPal for refund, or can you send me the Upgrade Code via email ? If the latter, please email it to [email protected]
thanks,
Adam Cohen

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Replies

2
  1. Greg Priday Staff 10 years, 9 months ago

    Hi Adam

    I’ve updated the email we had on record and resent your order email. You should receive it in the next few minutes. Please let me know if you don’t receive it shortly.

    Thanks for ordering Vantage Premium, we appreciate the support :)

    Best Regards,
    Greg

  2. Adam Cohen 10 years, 9 months ago

    Thanks Greg,

    Your company rocks!

    regards,

    Adam

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