Hi, I’m trying to download the zip file to upgrade manually, but when I click the link on the e-mail it opens a new page (updates.siteorigin,com) and in it there’s this
string(831) ” 23477014 vantage-premium XXXX Vantage Premium 15.0 0 2015-02-20T11:10:44Z https://siteorigin.fetchapp.com/api/v2/orders/XXXX/order_items/23477014/files https://siteorigin.fetchapp.com/api/v2/orders/XXXX/order_items/23477014/downloads ”
can someone help me out please?
i’m getting the same..
when trying to upgrade through my site:
“There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.”
when trying to use the download manual link i get same as Pablo above.
I have the same problem,
I even tried to buy the premium theme twice …
Hi Everyone
Sorry about these issues, the service we use to handle our orders is having intermitted issues which is preventing our servers from validating order numbers. The issue has been coming and going for the last few hours, I’m hoping they get everything fixed soon.
Can you try downloading the file again and see if it works now?