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The logo disappeared from my site!

Resolved 5 replies premiumthemetheme-estate
11 years ago · Last reply by Greg Priday 11 years ago

Hello, today to enter my site (www.homedesigbrooklin.com.br) was out soon! I entered the settings of the theme and logo is there, but does not appear on the site.

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Replies

5
  1. Greg Priday Staff 11 years, 7 months ago

    We’ll need to somehow get access to your installation to figure out what’s going on. Do you have a development URL we can take a look at?

  2. Claudiano 11 years, 7 months ago

    Forgive me but I do not have much knowledge of wordpress, how do I get a development URL?

  3. Greg Priday Staff 11 years, 7 months ago

    Never mind, I just double checked the URL I was entering and I’m able to access your site now.

    This is an issue that sometimes comes up with Photon, which is part of the Jetpack plugin. If you disable this component, your logo should reappear.

    I’ll also include a fix in the next update of Estate. We’ve fixed this in our other themes, but I haven’t applied to to Estate yet.

  4. Claudiano 11 years, 7 months ago

    Really that was it! Problem solved. Thank you.

  5. Greg Priday Staff 11 years, 7 months ago

    It’s a pleasure :)

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