This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

SiteOrigin CSS not responsive

Resolved 16 replies pluginplugin-siteorigin-css
Thisweb
10 years ago · Last reply by Andrew Misplon 10 years ago

Hello,
I have just installed the SiteOrigin CSS plugin and was excited at the possibility of modifying my page elements. I opened the CSS editor to select sections of the page that I will like to modify, unfortunaely every section selected on all my pages never displayed the properties on the box below the css editor. In short the CSS editor/page have not been responsive. I activated the plugin already and don’t know why the selected section of my page will not display.

Is there anything I am doing wrong? I have tried to disable all plugins, but that didn’t help. Could it be that the theme I am using may be the problem?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

16
  1. Andrew Misplon Staff 10 years, 5 months ago

    Hi Thisweb

    Thanks for reaching out. Which theme are you working with?

  2. Thisweb 10 years, 5 months ago

    Thanks Andrew for your response. The nane of the theme I am using it with is called Nimva theme.

  3. Andrew Misplon Staff 10 years, 5 months ago

    Thanks for the update. First, try testing SiteOrigin CSS with all other plugins temporarily de-activated at once. If there is no change the try temporarily switching over to a default WordPress theme like Twenty Fifteen. These tests should let you know where the challenge lies.

  4. Thisweb 10 years, 5 months ago

    Ok, I will do that and let you know how it goes.
    Thanks Andrew.

  5. Andrew Misplon Staff 10 years, 5 months ago

    For sure. Chat then :)

  6. Thisweb 10 years, 5 months ago

    Hi Andrew,

    I just deactivated all my plugins and tried again, but still couldn't get the css editor to select any part of my pages

    [image: Inline image 1]

    When I select a section on the page, the properties does not show at the bottom of the pane as shown in your tutorial on how to use the software.

    [image: Inline image 2]

    I have disabled the theme but the pages couldn't be displayed after that,
    hence I had to re-enable the theme to show the issue in the above screen shots.

    Afolabi

  7. Andrew Misplon Staff 10 years, 5 months ago

    Hi Thisweb

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  8. WordPress Private 10 years, 5 months ago

    This is a private message.

  9. Thisweb 10 years, 5 months ago

    Hi,

    I have created you access to the site – Private Snippet

    Private Snippet
    Private Snippet
    Private Snippet

    Thanks for your support on this. Willl like to know what your findings are.

  10. Andrew Misplon Staff 10 years, 5 months ago

    Thanks :) Taking a look shortly.

  11. Thisweb 10 years, 5 months ago

    Hi,
    I had to go watch the tutorial video over and over again. At 1:19 into the tutorial, it says "Clicking on the element will select it in the inspector". Whenever I select any element on any of my page, the element doesn't show any property details in the Inspector section. Is there anything I need to do to get this behavior?

  12. Andrew Misplon Staff 10 years, 5 months ago

    There is, unfortunately, a JavaScript conflict with the theme you’re using. Switching over to Twenty Fifteen resolves the challenge.

  13. Thisweb 10 years, 5 months ago

    So you think, the theme is the issue? Although that's the theme of choice for me, I will attempt a switch. But can that JavaScript conflict be resolved if I work with the theme vendor? Most of my sites were built with the Nimva theme and I even see an incredible leverage with the Siteorigin css plugin.

  14. Andrew Misplon Staff 10 years, 5 months ago

    It is, unfortunately. Do a super quick switch to Twenty Fifteen. You’ll be able to confirm.

    If the theme author could take a look, that would be awesome.

    If you send us a copy of the theme to Private Snippet we can try get an error report on where the problem is arising.

  15. Thisweb 10 years, 5 months ago

    Ok, I will reach out to the theme vendor. They are pretty responsive, so I will give them a shout. SiteOrigin for me is here to stay in my tools chest. I may send a copy of the theme too or your can download a trial at rockythemes.com
    Thanks a lot..

  16. Andrew Misplon Staff 10 years, 5 months ago

    Ok super, please, let me know how it goes with Rocky Themes. We’ll take it from there. Thanks.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread