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Premium Support vs Free Support

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Vera Schafer

9 years ago · Last reply by Greg Priday 9 years ago

I have already signed for Premium Support
However, every time I sign in to post a question, I am offered to buy premium support again
I even get a link to a video that tells me the advantages I already know to sign up.
Is there another link I have to access in order to go straight to premium support?

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Greg Priday Staff 9 years, 5 months ago
Hi Veruska,
First of all, thank you very much for signing up to SiteOrigin Premium! The community forums are for free support only. We help out our premium users through email support. If you check your original order email, it has the email you can use for premium support.
https://siteorigin.com/support/
Vera Schafer 9 years, 5 months ago
I already purchased that Premium support several days ago. I don’t know why I always receive this canned email every time I post a question.
Greg Priday Staff 9 years, 5 months ago
What does the canned email you’re receiving say? Just to confirm, are you sending your questions to [email protected]?

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