This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Post Carousel ‘Build Post Query’ button not working

Open 6 replies general
Tj Santillo
11 years ago · Last reply by Tj Santillo 11 years ago

When I click on the ‘build post query button’ nothing happens.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

6
  1. Greg Priday Staff 11 years, 1 month ago

    Hi Tj,

    Can you check if you’re getting any Javascript errors before or after clicking the button?

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    This might be a plugin conflict. Can you try temporarily disabling all non-SiteOrigin plugins and see if that fixes things?

  2. Tj Santillo 11 years, 1 month ago

    I can’t tell if I am getting errors in Chrome but if I am checking correctly In Firefox i am getting:

    TypeError: t.getScrollerElement is not a function meta-box.min… :1

    I also disabled all other plugins and it didn’t change my issue.

  3. Greg Priday Staff 11 years, 1 month ago

    If you wouldn’t mind me taking a look, you can create a temporary admin account using the email [email protected].

  4. Tj Santillo 11 years, 1 month ago

    ok i sent the info over

  5. Tj Santillo 11 years, 1 month ago

    Did you get the login info?

  6. Tj Santillo 11 years, 1 month ago

    Have you been able to look into this at all?

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread