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Paid but still have not received code.

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Kyle James
11 years ago · Last reply by Greg Priday 11 years ago

I have paid for the theme but have not received an email or a code, I have also filled in the form for if I have not received an email within 15 minutes but still nothing. Is there something I am missing?

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  1. Greg Priday Staff 11 years, 7 months ago

    Hi Kyle

    It’s possible that the email got lost somewhere alone the way. Sometimes our emails get caught in spam folders. Can you try using this form. Just enter your PayPal email address.

    https://siteorigin.com/orders/

    If that doesn’t work, please email [email protected] and we’ll track down your order number. Sorry about the inconvenience.

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