Home>Support>Page Builder Info Disappears – New Page Id / Permalinks generated

Page Builder Info Disappears – New Page Id / Permalinks generated

By - ET, 9 years ago. Last reply by Magus, 9 years ago.

Something strange happening.

When we try to edit a page the editor defaults to standard WP (PageBuilder doesn’t load).

If we click on PageBuilder it asks if we want to load info into PageBuilder – and if we do it puts all widgets and rows into one row/widget thereby losing all formatting.

Furthermore, the permalink changes from the post name to a random number.

Why is this happening and how, for the love go God, do we make it stop?

– ET
PS your form won’t accept my valid URL www.laughmasters.academy

URL: http://laugh-masters.com.au

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  1. 9 years, 3 months ago - ET

    For example
    http://laugh-masters.com.au/corp-training has been changed somehow to http://laugh-masters.com.au/2207-2/
    and now all links to the original page are broken

  2. 9 years, 3 months ago - ET

    And when we try to change the permalkink back all Pagebuilder info is lost and everything is merged together in one ugly post/page without all the info and formatting

  3. 9 years, 3 months ago - ET

    we’ve restored an older version of the page to get around this issue for now and would appreciate your help as this seems to affect every page we make changes to

  4. 9 years, 3 months ago - ET

    we have tried disabling plugin – still testing.
    did a develop > error check and found this: http://tinypic.com/r/2hzh1k2/8 not sure if its related or what is causing these errors… grasping at straws over here…

  5. 9 years, 3 months ago Magus
    Hi, I Work Here

    Hi – ET

    This sounds like it could be a plugin conflict issue. Can you try disabling ALL non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    Thanks

    Magus

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