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Page Builder doesn’t work anymore

Open 5 replies pluginplugin-page-builder
Marie-Lise Bruguet
10 years ago · Last reply by Daniel 10 years ago

Hi there,

I’m using WordPress version 3.8.2 and Page Builder version 2.1

Since yesterday I can’t access Page Builder anymore.
If I want to edit a page, I can’t open the Page Builder Toolbar. Additionally, nothing shows in the visual editor and I also can’t change from the visual to the text editor. It tells me “Words 0” but when I click and draw the cursor over the empty space in the editor, html-code is highlighted, so there must be something there.

I’ve already emptied the cache, updated all the plugins and tried deactivating and activating all plugins one by one. Result: I can only see content of and edit a page when Page Builder is deactivated, so I figured this must be the culprit.

Can anyone help me, please?

URL: http://www.kipaji.org

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Replies

5
  1. Daniel Staff 10 years, 10 months ago

    Hi Marie-Lise

    Please update everything to the latest version, including wordpress, and let me know if the issue still persist

    Cheers

  2. Ingeborg Andersson 10 years, 10 months ago

    Hi!
    I have updated everything to the latest version. The page builder tab doesn’t appear on the toolbar. I have also unistalled and installed the page builder again with no result.
    Some pages that before used the page builder is now scrambled.
    Please help.

  3. Daniel Staff 10 years, 10 months ago

    Hi Andersson

    If everything s updated to its latest version, do this one test for me. Disable all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    @Bruguet, did you issue get resolved? Kindly let me know

  4. Ingeborg Andersson 10 years, 10 months ago

    Thanks, it helped, problemed solved. It was the plugin for “under construction page” that scrambled everything.

  5. Daniel Staff 10 years, 10 months ago

    Perfect :-)

    @Andersson, am glad you figured what was causing the issue. Always feel free to open a new thread whenever you require support.

    Cheers

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