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  1. Greg Priday Staff 10 years, 2 months ago

    Hi Nancy

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    You can also try testing it with a default WordPress theme like Twenty Fifteen to see if it’s theme related.

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