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Issues with contact form

Open 5 replies pluginplugin-page-builder
Girl6
10 years ago · Last reply by shopyves 10 years ago

Hi!

I’ve just installed SiteOrigin theme (I’m a complete noob so apoligies if this question was already answered) and I have 2 issues I can’t fix with the contact form widget:

– When I use the form to send an email, I get the information from the name, subjet and text fields, but I don’t receive the email information.

– For each form sent I receive 3 times the same email.

I’m using a Gmail address, in case that can help troubleshoot those issues.

Thanks for your support :)

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Replies

5
  1. Girl6 10 years, 4 months ago

    Hey there,

    Anyone would be able to help me with those 2 issues?

    Thanks :)

  2. Girl6 10 years, 3 months ago

    Is there any support for the contact form widget or should I try somewhere else…?

  3. JohnyCash 10 years, 3 months ago

    You are not alone! I’m having the same problem!

    I tried everything except uninstalling the plugin. I’m afraid I will delete all changes and getting 3 emails instead of just the 1 is not that big of a deal that I want to risk that. Hope someone from Siteorigin can explain what causes this issue.

  4. orestes 10 years, 3 months ago

    It is a bug as documented in Thread: SiteOrigin Contact Form

  5. shopyves 10 years, 1 month ago

    orestes, the bug that has been documented for your problem differs to this problem. Yours relates to dropdown boxes. This problem is that the email received does not include the text input into the ’email’ field. Ive tried to untick the ‘required’ button, I’ve tried to create the email box as a text field and nothing works. I’ll repoen a new thread as there doesn’t seem to be a response from the support team to this one and it makes the Contact Form redundant if you can’t respond to the sender!

    I’ll report back with link if a solution is posted

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