Focus Premium 2.2 WP Update Alert

Hi Louis

Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

[email protected]

Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

Thanks. Unfortunately, due to the membership plugin in use, the above links don’t work. If possible, please, manually set a password and send it using the Private Reply checkbox at the bottom right of the comment form.

Thanks. We’ve taken a look. I’ve requested a further consult from our developers. My guess is that something specific about the server config is causing this challenge. There is no Focus Premium version past 2.2. A hotfix for now might be to use a plugin like this: https://wordpress.org/plugins/hide-plugin-updates-notifications/ to hide the notice.

Thanks for the wait. Try the following:

1. Go to AppearanceEditor and edit functions.php. Add the following to the bottom of your functions.php file.

function siteorigin_clear_theme_update_transient(){
   // This is for testing only!
   set_site_transient( 'update_themes', null );
}
add_action( 'admin_init', 'siteorigin_clear_theme_update_transient' );

2. Load any admin page once. For example, you could go to DashboardUpdates once and reload the page.

3. Go back to AppearanceEditorfunctions.php and remove the above function.

Let us know how that goes.

Sorry to hear about the hassle. We’re not seeing the same issue in local testing. If you’d like, please, send a set of FTP details. We’ll login to your server and carry out the task for you.