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Can’t install page builder

Resolved 2 replies pluginplugin-page-builder
Anaïs Guerlais
10 years ago · Last reply by Magus 10 years ago

Hi,

Sorry I posted my message on someone’s thread, I am starting a new one but could not erase the first one.

I can’t install page builder and have the same message:

“Downloading install package from https://downloads.wordpress.org/plugin/siteorigin-panels.2.1.2.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /web/crowdsconsultin/www/wp-content/plugins/siteorigin-panels/
Plugin install failed.
Return to Plugin Installer”

I also downloaded the .zip file and uploaded it on my plugin “add new” page but it does not work…

“Unpacking the package…
Installing the plugin…
Destination folder already exists. /web/crowdsconsultin/www/wp-content/plugins/siteorigin-panels/
Plugin install failed.”

Unfortunately I am new at WordPress and don’t know what a FTP is…

I am working with Maskitto Light theme by Shufflehound, which is great, but I think that I can’t set the homepage without your plugin, Page Builder by SiteOrigin.

Is there a solution :)?

Please tell me if I should create a new post.

Ana

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Replies

2
  1. Anaïs Guerlais 10 years, 9 months ago

    Hi,

    So I got this answer on another post and was able to fix my problem:

    “Hi Ana
    Most hosting control panels have a file manager. You can use your hosting file manager to navigate your server. Go to wp-content/plugins/ and delete the ‘siteorigin-panels’ folder.
    If you struggle with this please ask your hosting company for help.
    For further assistance, please open a new thread:
    Page: New Thread
    Thanks :)”

    So I contacted my hosting company and they told me to download “FileZilla” to navigate the content of the FTP. It allowed me to find the “wp-content/plugins/” and there was indeed a “siteorigin-panels” folder that I deleted.

    After that, I was perfectly able to download the “Page Builder” Plugin.

    Thanks a lot :)!

    Cheers,

    Ana

  2. Magus Staff 10 years, 9 months ago

    Hi Anaïs

    Glad to hear you got it working.

    If you need any more help please feel free to open a new support thread.

    Magus

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