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Can’t add new slide – no button

By Palm Creek, 9 years ago. Last reply by Daniel, 9 years ago.

Trying to add slides to meta-slider but after clicking “add slide” and slecting the pic in Media Library there is not button to add to slider? Thanks for any help. I just updated to the latest version an hour ago, bu could not see the button or a way to add the pic to the slider? The previous lsider was working and then started to get multiple images. Deleted slides and could not add new ones. tried to start a ne meta slider and still cannot add. Only have the Home Page slider.

URL: http://www.duelinthedesert.rocks

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  1. 9 years, 6 months ago Palm Creek

    Hello, just hoping someone can help. I like the Vantage Theme and the Meta Slider was working, but now I may have to change to another theme if I cannot get it working.

  2. 9 years, 6 months ago Daniel
    Hi, I Work Here

    Hi Palm

    First of all I apologize for the delayed response.

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    While at this, ensure that your using the latest version of the theme and wordpress.

    Let me know the outcome

    Cheers

  3. 9 years, 6 months ago Palm Creek

    Thanks. I deactivated the 2 that were activated: Akismit and Page Builder by Site Origin. No change.
    I have been able to load slides by using the view window at 75% and then moving the curser down to the lower right until I see the "finger" where the Insert Slide button should be. still not sure what is going on to not see the button?

    So after adding the slides, and updating I see 4 images of the same slide –
    2 on top and 2 on bottom. That ocurs for all slides loaded.

    Thanks for any help. Would like to cntiuue to use and/or even purchase the
    Pro, but not so sure if I can't get this one to work.

  4. 9 years, 6 months ago Palm Creek

    By the way, WordPress was up to date and I updated meta Slider/

    Bob

  5. 9 years, 6 months ago Daniel
    Hi, I Work Here

    Hi Palm Creek

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

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