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Premium Upgrade Not Going Through

Resolved 3 replies themetheme-focus
AoA-SiteOrigin
11 years ago · Last reply by nina 10 years ago

Tried upgrading my Theme:Focus by making a payment from Paypal but the transaction does not go through. Please advise.

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Replies

3
  1. Greg Priday Staff 11 years, 8 months ago

    Hi AoA

    If you drop a mail to [email protected], Andrew will be able to help you out with an alternative payment method.

  2. AoA-SiteOrigin 11 years, 8 months ago

    Thanks

  3. nina 10 years, 10 months ago

    Hey,
    i have a problem with the upgrade to the premium version for more than 7 hours! I already have installed and activated the free version. Now i wanted to enter the Order Number and got the message:

    Your Order Number Is []
    There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.
    I also tried to upload the zip folder, but there also appears following message:
    Theme is already excisting – installation failed.

    Please help.

    THANKS :)

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