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Premium Upgrade Not Going Through

By AoA-SiteOrigin, 10 years ago. Last reply by nina, 9 years ago.

Tried upgrading my Theme:Focus by making a payment from Paypal but the transaction does not go through. Please advise.

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  1. 10 years, 3 months ago Greg Priday
    Hi, I Work Here

    Hi AoA

    If you drop a mail to [email protected], Andrew will be able to help you out with an alternative payment method.

  2. 10 years, 3 months ago AoA-SiteOrigin

    Thanks

  3. 9 years, 6 months ago nina

    Hey,
    i have a problem with the upgrade to the premium version for more than 7 hours! I already have installed and activated the free version. Now i wanted to enter the Order Number and got the message:

    Your Order Number Is []
    There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.
    I also tried to upload the zip folder, but there also appears following message:
    Theme is already excisting – installation failed.

    Please help.

    THANKS :)

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