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Payment not working for the Premium version

Open 7 replies generalpre-sales
véronique müller
9 years ago · Last reply by Support Assistants 8 years ago

Hello,

I’ve twice tried to buy and pay by Credit Card a Single Premium license, but it just didn’t work.

Error: There was an error processing your order. Please contact support.

Voilà…

Regards,

VM

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Replies

7
  1. véronique müller 9 years, 20 hours ago

    No problem. I’ll wait 3 to 4 days before paying for the Premium version.

  2. Support Assistants 9 years, 19 hours ago

    Hi Véronique

    Thanks for your interest and sorry to hear about the payment hassles. Pre-sale and payment questions can be emailed to [email protected].

    I can see one payment attempt via PayPal. Have you tried to checkout using the Stripe payment gateway, perhaps give that a try.

  3. Support Assistants 9 years, 19 hours ago

    Unfortunately, we don’t have direct access to the reasons a PayPal transactions fails. With the Stripe payment gateway we get more info if a transaction fails.

  4. véronique müller 9 years, 19 hours ago

    I’ve tried one with Paypal, but that’s was a mistake. I want to pay with a credit card, I’ve tried twice.

  5. Support Assistants 9 years, 19 hours ago

    Thanks for your reply. During checkout there is an option to select PayPal or Credit Card. PayPal is selected by default but you can switch over to the Credit Card option which uses the Stripe gateway. Did you also give that a try?

    cc

  6. véronique müller 9 years, 17 hours ago

    Yes. I did this twice.

  7. Support Assistants 8 years, 11 months ago

    Hi :) It looks like an order did go through. Thanks for your support. For any follow-up questions, please, reach out to us on email at [email protected]. All the best.

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