This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Paid for Theme – No Email

Open 3 replies general
V3 Hosting, LLC.
11 years ago · Last reply by Greg Priday 11 years ago

Hello,

I paid for the advantage theme but never received and email. I didn’t sign into paypal I just used the quick CC payment method

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

3
  1. Greg Priday Staff 11 years, 2 months ago

    Hi V3 Hosting

    Can you try this form – Page: Retrieve Your Theme Order Numbers

    Even if you didn’t use a PayPal login, just enter the email you’d most likely have entered for the order. If that doesn’t work, can you drop an email to [email protected] – we’ll be able to get your details and track down your order there.

    Very sorry about the inconvenience. We’ll get you up and running ASAP.

  2. V3 Hosting, LLC. 11 years, 2 months ago

    I sent an email 3 days ago and still haven’t received a response. I used the portal and it said will send info to email and it still didn’t send. What’s the next step?

  3. Greg Priday Staff 11 years, 2 months ago

    Very sorry about that. I see Andrew did reply to your support ticket on the 19th. It’s possible the email got caught up in a filter. Can you check for an email from [email protected]?

    I’ll forward you a copy of the email from my personal email address to make sure it gets through to you.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread