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Paid for Theme – No Email

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V3 Hosting, LLC.
11 years ago · Last reply by Greg Priday 11 years ago

Hello,

I paid for the advantage theme but never received and email. I didn’t sign into paypal I just used the quick CC payment method

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Replies

3
  1. Greg Priday Staff 11 years, 1 month ago

    Hi V3 Hosting

    Can you try this form – Page: Retrieve Your Theme Order Numbers

    Even if you didn’t use a PayPal login, just enter the email you’d most likely have entered for the order. If that doesn’t work, can you drop an email to [email protected] – we’ll be able to get your details and track down your order there.

    Very sorry about the inconvenience. We’ll get you up and running ASAP.

  2. V3 Hosting, LLC. 11 years, 30 days ago

    I sent an email 3 days ago and still haven’t received a response. I used the portal and it said will send info to email and it still didn’t send. What’s the next step?

  3. Greg Priday Staff 11 years, 30 days ago

    Very sorry about that. I see Andrew did reply to your support ticket on the 19th. It’s possible the email got caught up in a filter. Can you check for an email from [email protected]?

    I’ll forward you a copy of the email from my personal email address to make sure it gets through to you.

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