Home>Support>Page Builder Plugin will not work with Aristeer Theme

Page Builder Plugin will not work with Aristeer Theme

By Oliver Bentley, 9 years ago. Last reply by Greg Priday, 9 years ago.

Hi

I created my own theme using Aristeer (http://www.artisteer.com/)

Once your plugin is activated and the Aristeer theme is active, if I try and load the WordPress widgets page then I get an HTTP 500 error login: (details below)

HTTP Error 500.0 – Internal Server Error
C:Program Files (x86)PHPv5.3php-cgi.exe – The FastCGI process exited unexpectedly

Detailed Error Information
Module FastCgiModule
Notification ExecuteRequestHandler
Handler PHP53_via_FastCGI
Error Code 0x000000ff
Requested URL http://localhost:10000/wp-admin/widgets.php
Physical Path C:test_website.comwp-adminwidgets.php
Logon Method Anonymous
Logon User Anonymous

A default WordPress theme works OK, if you can please investigate would be appreciated.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 9 years, 9 months ago Greg Priday
    Hi, I Work Here

    Hi Oliver

    Can you check that you’re running the latest version (2.0.2) – we had some edge cases causing fatal errors, but we’ve since fixed all the known issues.

  2. 9 years, 9 months ago Oliver Bentley

    Hi Greg,

    I am using 2.02 and testing with the latest clean install of WordPress 4.0.1

    I have narrowed the issue down to the siteorigin-panles.php file. if I delete this file but leave the rest of the plugin installed within the wp-content/plugins folder on WordPress then I can load the WordPress widgets page.

    As I no nothing about code, it’s difficult to know which part of the php script is casing the issue. Thanks

  3. 9 years, 9 months ago litoral netdesign

    hi I’m also using a theme built for me with Artisteer and all was well up to version 2.0.1. Also already installed the 2.0.2 but this problem with the widgets continues. when I go to the management of widgets they are not there and does not show the sidebars

    [http://santoandre.pt/junta-de-freguesia/wp-content/uploads/2014/12/no-widget-panel.jpg]

    Thanks

  4. 9 years, 9 months ago Greg Priday
    Hi, I Work Here

    Do either of you have any PHP error messages? You should be able to get this from your web hosts. That would be a huge help.

    Alternatively, could either of you send me a copy of the theme you’re using to [email protected] – please also include a reference to this thread so we can keep track.

  5. 9 years, 9 months ago Oliver Bentley

    Hi Greg,

    I’ve just emailed you the files you require, thanks

  6. 9 years, 9 months ago litoral netdesign

    Hi Greg. Does not give any error message, but does not show the management of widgets and sidbars. I will send you later a copy of the theme.

    Thanks

  7. 9 years, 9 months ago Greg Priday
    Hi, I Work Here

    Thanks for sending me the zip Oliver. I managed to track down what was causing the issue. It’s fixed in our development version. It’ll all be working in our next update. The issue is related to Page Builder calling a certain hook twice.

    Keep an eye out for 2.0.3 :)

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More