I have been trying to buy a Vantage premium with no success. Your checkout forces me to open a paypal account and I WILL NOT.
Furthermore you have no simple option to contact Site Origin to settle matter like this, try a “Contact Us” button works wonders. I have spent 37 years in this business and the trend to hide behind an internet cloak will prove to be a bad one. Customer Service!
You have my email, you contact me so we can figure out a way to pay you.
Hi Hector
Am sorry you having difficulties at this.
All of SiteOrigin’s premium themes are currently sold directly through the WordPress admin. Our upgrade or purchase procedure is as follows:
1. Login to your self-hosted WordPress.org installation.
2. If you don’t yet have one of our themes installed, head to Appearance > Themes > Add New and search for the theme you’re looking for, like Vantage for example. Install the free version available there.
3. If you’re happy with the free version and would like to check the premium offering and upgrade, head to Appearance > Premium Upgrades.
4. From that page you’ll have the opportunity to upgrade or enter your order code if you have one already. You’ll have the choice of paying from your PayPal account or using your credit card to pay via PayPal. If you live in a country where there are issues with this, drop us a mail on [email protected] and we’ll send through our alternative payment link.
5. We operate on “pay what you want” model. Regardless of what you pay, the purchase is once off and you’ll receive updates for the lifetime of the theme as well as email support.
6. Once you’ve upgraded please check your purchasing PayPal email address. Your order number will be emailed there, input your number and your upgrade from free to premium will commence. Please be sure to check your Spam folder if you don’t receive your order number. If you’re unable to access your PayPal email address please mail us at [email protected] and we’ll update your order and send through your order number manually.
7. If you need to retrieve your order number in the future you can use this form: Page: Retrieve Your Theme Order Numbers. Your order number is also stored within WordPress under Settings > General if you have your SiteOrigin theme activated.
Let me know if you have any other issue that you may need support for
Thank you.