Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer Free Forum Support
All SiteOrigin users have access to our free community support forum. The forum is monitored by our team and community members. While we strive to respond to all forum posts, free support is provided on a best-effort basis.
- Available to all users of our free plugins and themes
- Responses typically within 1-3 business days
- Community-assisted, where other users may help with common questions
Premium Email Support
SiteOrigin Premium subscribers receive priority email support directly from our development team. Premium support includes:
- Direct email support from our team
- Faster response times (typically within 1 business day)
- Help with premium addon configuration and troubleshooting
- Guidance on advanced Page Builder and widget customization
Response Times
| Support Channel | Target Response Time |
|---|---|
| Premium email support | Within 1 business day |
| Free forum support | Within 1-3 business days |
Business days are Monday through Friday, excluding major US holidays. Response times may be longer during holidays and high-volume periods.
What We Cover
Our support team can help with:
- Installation and activation of SiteOrigin plugins and themes
- Configuration and setup of Page Builder, Widgets Bundle, and other SiteOrigin products
- Troubleshooting conflicts with WordPress core and common themes/plugins
- Bug reports and feature requests
- License key and subscription management
- Guidance on using premium addon features
What We Don't Cover
Our support does not extend to:
- Custom development, code modifications, or building pages for you
- Third-party plugin or theme conflicts that are not related to SiteOrigin products
- Server configuration, hosting issues, or WordPress installation
- SEO, performance optimization, or general WordPress consulting
- Products that have been heavily modified from their original code
- Sites using nulled or pirated versions of our products
Browser Support
SiteOrigin products are designed to work with modern, up-to-date browsers. We officially support:
- Chrome: current version and one version back
- Firefox: current version and one version back
- Safari: current version and one version back
- Edge: current version and one version back
We do not support Internet Explorer. While our products may work in older browser versions, we cannot guarantee full functionality or provide support for issues specific to unsupported browsers.
For the best experience, we recommend keeping your browser updated to the latest stable version.
How to Get Help
- Check the documentation. Many common questions are answered in our documentation.
- Search the forum. Your question may have already been answered in the support forum.
- Contact us. If you still need help, email us at [email protected] (Premium) or post in the support forum (free).
When contacting support, please include:
- A clear description of the issue
- Steps to reproduce the problem
- Your WordPress version and a list of active plugins
- Screenshots or screen recordings, if applicable
See also our Terms & Conditions.