Refund Policy

Last updated: February 1, 2026

60-Day Money-Back Guarantee

We want you to be completely satisfied with SiteOrigin Premium. If you're not happy with your purchase for any reason, you can request a full refund within 60 days of your initial purchase. No questions asked.

This guarantee applies to:

  • First-time purchases of any SiteOrigin Premium plan
  • Plan upgrades (the refund window is based on your original purchase date)

How to Request a Refund

To request a refund, simply email us at [email protected] with:

  • Your order number or the email address associated with your account
  • A brief reason for the refund (optional, but helps us improve)

We process refunds within 5-10 business days. Refunds are issued to the original payment method.

Auto-Renewal

SiteOrigin Premium subscriptions auto-renew annually. We send a reminder email before each renewal. If you'd like to prevent renewal charges:

  • Cancel your subscription before the renewal date from your account dashboard
  • Or contact us at [email protected]

If you are charged for an unwanted renewal, contact us within 30 days and we'll issue a full refund for that renewal period.

Cancellation

When you cancel your subscription or your license expires:

  • Your content stays: Everything you've built with SiteOrigin products remains on your site, fully functional
  • Premium addons deactivate: Premium addon features will stop working, but your content and layouts are preserved
  • Free plugins continue working: SiteOrigin Page Builder, Widgets Bundle, CSS, and Installer are free forever
  • You can resubscribe anytime: Your Premium settings and configurations will be restored when you resubscribe

For more details about what happens to your license, see our Licensing page.

Contact

If you have questions about refunds or billing, contact us at [email protected].

See also our Terms & Conditions and Licensing terms.